Careers

Reports To

Director of Operations

Location For

Lawrenceville, Cartersville, Tucker, Riverdale

Job Overview

Manage clinic patient flow through the check in and out process while providing excellent customer service to increase patient satisfaction and ensure a smooth patient flow.

Responsibilities and Duties:

Triage patients to be seen by providers which include, but are not limited to:

• Communicating directly with patients and their needs
• Greeting Patients: checking in, collecting copay, verifying insurance, preparing charts
• Checking out Patients: scheduling, referring, verifying prescription based on individual needs
• Assisting Patients to vehicle when necessary
• Effectively process messages between patients and administration or other medical offices
• Report to office manager and/or practice administrator
• Answer all calls, emails and faxes in a timely manner

Complete administrative tasks upcoming appointments which include but not limited to:

• Call to confirm patient appointments 2 days in advance. Inform patient on any balance
• Confirm all new patient paperwork is signed and completed
• Confirm transportation shuttle schedule for patients
• Assist team with any office related tasks I.E. supplies, preparing workspaces, additional training, etc .
• Answer all calls, emails and faxes in a timely manner

REQUIREMENTS

• Detail-oriented
• Willingness to cross-train on all other clinical responsibilities
• Experience using eClinicalWorks or other EHR system preferred
• 1 year clinical experience preferred
• Spanish speaking is a plus
• Bachelor’s Degree preferred, or equivalent combination of education, training and experience

Reports To

Practice Manager

Job Overview

Position requires utilization of clinical knowledge and excellent customer service skills to schedule appropriate procedures/surgeries per provider’s orders in the hospital, ambulatory
surgery center or in office places of service.

Responsibilities and Duties:

• Initiate and follow up on precertification for commercial payers either online or by phone as per payer protocol until a determination is obtained
• Obtain benefits and eligibility for professional fees from the insurance company and inform the patient appropriately
• Ensure all DME and MRI/X rays/CT scans are forwarded to the facility prior to the surgery date
• Consult with patient to schedule patient surgery and/or procedures while answering any questions as requested
• Collect any surgery deposits and assist the patient with setting up payment plans, educate patient on financial responsibility, and inform AR team patient information and payment plan.
• Enter the date of surgery and post operative visits in the EMR System
• Email a surgery packet to the patient including pre-op and surgery instructions, post op appointment, reminder of any balances to be collected prior to the surgery date, attach both the surgery handbook and facility information
• Consolidate surgery packet and forward to facility scheduled for procedure
• Coordinate COVID-19 test for non-vaccinated patients
• Coordinate surgery with other physicians and vendors
• Assisting in preop for medical clearance for scheduled procedure
• Assist as needed with clinic and patient workflow
• Document authorizations in EMR
• Coordinating direct admissions to nearby hospitals for CTCA and LBS patients
• Scheduling and coordinating all parties involved during patient surgery- outside vendors, first assists, anesthesia companies and neuro-monitoring company

We are looking for a well- rounded, energetic Human Resources Assistant with a focus to grow into Recruiting and Hiring areas of Human Resources. Legacy Brain and Spine/ ELM Management Services is seeking candidates who can work collaboratively in creating and implementing new employee initiatives with the opportunity to grow our inhouse HR team.

Duties:

• Assisting with the process of recruitment, including vetting candidates, assisting with interviews, and issuing employment contracts
• Working closely with the Human Resources Director to maintain the candidate database and handling any relevant paperwork.
• Preparing and posting job openings through various platformsPresenting as a company rep
• resentative for potential candidates at carrier fairs, job boards, schools, or other recruiting firms.
• Coordinating logistics for new employee onboarding events with any pre-employment screenings, training sessions, department heads and/or IT department.
• Compiling, maintaining, and submitting employee data in HR Software
• Assisting with planning and execution of any special projects such as benefits enrollment, hiring events, teambuilding/ employee appreciation events, performance evaluations etc.
• Performing periodic internal audits of HR files for compliance to ensure all required documents are collected and filed appropriately.
• Assisting with other duties as assigned
  
  

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn human resource information system (HRIS), and similar computer applications.
• Full understanding of HR functions and best practices
  
  

Education and Experience:

• Bachelor’s degree or certifications in related field required.
• Prior related office experience preferred.
• At least one year of experience as a recruitment assistant or a related role.

Reports To

Practice Manager

Job Overview

To support practice growth by managing incoming phone volume, scheduling appointments, manage incoming referrals and the fax inboxes.

Responsibilities and Duties:

• Answer incoming calls and route them to the appropriate department

• Schedule both new patient and follow up appointments for both commercial and legal patients. Prior to scheduling, please check the alerts for patients who should not be scheduled. Ensure the visit types, visit statuses, and facilities are correct based upon the type of patient (commercial or legal) the visit type (NP, F/U, post op, etc.), and telehealth or
  in office visit.

• Ensure the patient brings all applicable documentation to the appointment including Med Pay policy limits and accident report for MVA, ID and insurance card for commercial insurance patients.

• Ask if patients have imaging disks, and ask them to bring those to their scheduled visit

• Manage all incoming referrals for both commercial and legal through the R jellybean (incoming), through the D jellybean in both fax inbox plug in and fax inbox web mode consistently throughout each day. Create the referral and make outbound calls to schedule patient appointments. Forward legal referrals to the case manager for follow up with the assigned attorney and/or case manager. If the patient does not make an appointment after 3 attempts, mark the created referral addressed.

• Route all non-referral faxes received in the fax inbox lug in and web mode to the appropriate staff member internally consistently throughout the day

• Check voicemail and return calls consistently throughout the day

• For FMLA/LOA paperwork received by fax, scan into the patient’s chart in the FMLA/Disability folder. Send an action to Kristen, attach the document, time stamp and add a comment letting her know whether payment has been received in advance

• Fax treatment notes to either attorney offices or referring physicians on a weekly basis for the previous week visits

Reports To

Executive Director of Operations

Job Overview

Provide clinical support and assistance to both providers and patients to manage patient clinic flow in an efficient and positive manner.

Responsibilities and Duties:

• All charts should be prepped at least a day ahead. This includes obtaining all imaging and records available.
• Once the patient has been marked checked in, take the patient back to an available exam room.
• Access Exam Med for telehealth visits.
• Triage the visit and record all patient vital signs.
• Request records on patients (if applicable).
• Access/ upload all outside imaging for provider review. All reports should be placed in the patient’s chart.
• At the end of the visit, work with the assigned provider to ensure all referrals, orders, and prescriptions are accurate and entered into both the chart and/or on the patient’s passport. Assign/ send orders to appropriate staff if applicable (see authorization grid).
• Call in prescriptions or dispense medications to Lien and Workman’s Comp patients as prescribed.
• Pull PDMP when necessary.
• Provide handouts and patient education when applicable. (Brain scopes, EMGs, etc.)
• For those patients who require collars or a brace, enter an order and fax demographics,progress notes and insurance information
• Perform medication prior authorizations as ordered through Cover My Meds or via phone.
• Perform brain scope testing as ordered.
• Scan in patient Review of Systems & PHQ-9 forms
• Check emails and voicemails from patients and reply within 24 hours.
• Review, take action and address all faxes and telephone encounters assigned to you within 24 to 48 hours.
• Review all open orders and referrals in the assigned inbox to ensure results have been added prior to marking addressed.
• Scan in all dispensed medication invoices.
• Tracking all sample medications to ensure adequate stock levels (forms located at each sample medication site).
• Take a weekly inventory of dispensing meds and update the person in charge of medications if dispensing meds are low.
• Update the medical supply inventory (Google Sheet) on a weekly basis and notify Crystal when completed (if applicable).
• Clean and sanitize all patient rooms and equipment in between patients and at the end of each clinic.

*MA duties and tasks may vary slightly due to physician preference*

*For Procedure Room MA’s, the tasks below are in addition to the above*

• Prepare consents for injections at least a day ahead.
• Prepare patients for injections (urine, diabetic, hcg, etc.).
• Provide patient education (re: procedure/ discharge).
• Signed injection consents must be scanned in by the end of clinic.
• Maintain inventory stock levels weekly if applicable (procedure room).
• Maintain X-ray safety training.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION & EXPERIENCE

An A 3 years’ experience in medical terminology or related field. Knowledge of anatomy, musculoskeletal, nervous etc. Must have a positive helpful attitude and ability to discuss issues with physicians and relay information in a timely manner.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general protocols, professional journals, technical procedures, or governmentalregulations. Ability to write reports, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to read, write, and speak the English language.

COMPUTER SKILLS

This position requires proficiency with the following computer applications: EMR Software Applications, Scheduling Programs, and Microsoft Office products

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is
occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb, or balance, stoop, kneel, crouch, or crawl, talk or hear, taste, or smell. The employee must occasionally lift and/or move up to fifteen (15) pounds. Specific vision abilities required by this job include close vision, distance, peripheral vision, depth perception, and ability to adjust focus.

NOTE: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

ACKNOWLEDGEMENT

I have read this Job Description and understand the functions and objectives of the position.

Reports To

Executive Director of Operations

Job Overview

Provide clinical support and assistance to both providers and patients to manage patient clinic flow in an efficient and positive manner.

Responsibilities and Duties:

• All charts should be prepped at least a day ahead. This includes obtaining all imaging and records available.
• Once the patient has been marked checked in, take the patient back to an available exam room.
• Access Exam Med for telehealth visits.
• Triage the visit and record all patient vital signs.
• Request records on patients (if applicable).
• Access/ upload all outside imaging for provider review. All reports should be placed in the patient’s chart.
• At the end of the visit, work with the assigned provider to ensure all referrals, orders, and prescriptions are accurate and entered into both the chart and/or on the patient’s passport. Assign/ send orders to appropriate staff if applicable (see authorization grid).
• Call in prescriptions or dispense medications to Lien and Workman’s Comp patients as prescribed.
• Pull PDMP when necessary.
• Provide handouts and patient education when applicable. (Brain scopes, EMGs, etc.)
• For those patients who require collars or a brace, enter an order and fax demographics,progress notes and insurance information
• Perform medication prior authorizations as ordered through Cover My Meds or via phone.
• Perform brain scope testing as ordered.
• Scan in patient Review of Systems & PHQ-9 forms
• Check emails and voicemails from patients and reply within 24 hours.
• Review, take action and address all faxes and telephone encounters assigned to you within 24 to 48 hours.
• Review all open orders and referrals in the assigned inbox to ensure results have been added prior to marking addressed.
• Scan in all dispensed medication invoices.
• Tracking all sample medications to ensure adequate stock levels (forms located at each sample medication site).
• Take a weekly inventory of dispensing meds and update the person in charge of medications if dispensing meds are low.
• Update the medical supply inventory (Google Sheet) on a weekly basis and notify Crystal when completed (if applicable).
• Clean and sanitize all patient rooms and equipment in between patients and at the end of each clinic.

*MA duties and tasks may vary slightly due to physician preference*

*For Procedure Room MA’s, the tasks below are in addition to the above*

• Prepare consents for injections at least a day ahead.
• Prepare patients for injections (urine, diabetic, hcg, etc.).
• Provide patient education (re: procedure/ discharge).
• Signed injection consents must be scanned in by the end of clinic.
• Maintain inventory stock levels weekly if applicable (procedure room).
• Maintain X-ray safety training.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION & EXPERIENCE

An A 3 years’ experience in medical terminology or related field. Knowledge of anatomy, musculoskeletal, nervous etc. Must have a positive helpful attitude and ability to discuss issues with physicians and relay information in a timely manner.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general protocols, professional journals, technical procedures, or governmentalregulations. Ability to write reports, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to read, write, and speak the English language.

COMPUTER SKILLS

This position requires proficiency with the following computer applications: EMR Software Applications, Scheduling Programs, and Microsoft Office products

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is
occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb, or balance, stoop, kneel, crouch, or crawl, talk or hear, taste, or smell. The employee must occasionally lift and/or move up to fifteen (15) pounds. Specific vision abilities required by this job include close vision, distance, peripheral vision, depth perception, and ability to adjust focus.

NOTE: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

ACKNOWLEDGEMENT

I have read this Job Description and understand the functions and objectives of the position.

DEPARTMENT:

Surgery Center

REPORTS TO:

ASC Clinical Manager

FLSA STATUS:

Non-Exempt

SUMMARY

Anticipates the needs of the surgical team. Establishes and maintains sterile field during surgical procedures in the operating room.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Prepares of the operative suite and surgical field to ensure a safe patient care environment while being vigilant for the maintenance of the sterile field and other patient safety concerns.
• Assists in supporting surgeries through efficient tray set-up and autoclaving instruments.
• Anticipates the needs of the surgeon and assists the medical staff as well as the anesthesia provider as needed.
• Ensures sterility of all supplies and instruments during set up of surgical procedures.
• Assists circulating nurse and surgical team in maintaining sterile environment.
• Assists circulating nurse in gathering necessary surgical supplies and equipment. Is responsible for doing sponge, needle and instrument count pre-operatively and intra-operative with the circulating nurse.
• Gowns and gloves surgeons and assistants.
• Assists in keeping physician preference cards accurate/updated.
• Retains all specimens to be sent to pathology, confirming source/name of specimen with surgeon.
• Transports all surgical equipment to the appropriate cleaning areas. Assists in sterile supply with cleaning and reprocessing of instrument sets.
• Interacts appropriately and effectively with all patients/others regardless of age or ethnic background.
• Uses Standard Universal Precautions, appropriate hand hygiene, personal protective equipment and safe practices to ensure personal safety and a safe environment.
• Assists with environmental hazard and infection control surveillance and participates in emergency preparedness drills.
• Follows all equipment and safety guidelines and is responsible for knowledgeable use and care of equipment.
• Maintains a clean and organized environment at all times in compliance with OSHA regulations.
• Assists with inventory, such as ordering and stocking operating suites and additional perioperative areas as assigned.
• Demonstrates a detailed knowledge related to maintenance, cleanliness and sterilization of instruments and equipment.
• Performs instrument cleaning and preparation for sterilization.
• Ensures that the surgical unit is compliant with all regulatory standards at all times.
• Checks for outdated sterile supplies and instruments and assists with reprocessing as needed.
• Serves as a resource to other members of the health care team.
• Communicates effectively and courteously with visitors, physicians and their office staff, patients and employees. Maintains patient, physician and employee privacy and confidentiality per policy.
• Maintains designated certifications such as CPR, as offered by the center.
• Acts in accordance with the vision, mission and business philosophy of the Center.
• Complies with Policies and Procedures. Adheres to safety guidelines to ensure a safe work and patient care environment.
• Refers all decisions beyond personal scope of responsibilities to the Clinical Manager.
• Reports broken instrumentation and equipment. Communicates low par levels of SPD consumable supplies.
• Remains current with all the new procedures added to the specialty and is able to assist other team members with instrumentation and equipment associated specifically with the ASC.
• Supports and adheres to all ASC policies and procedures and supports the policies and procedures of the Practice.
• Participates in in-services and educational offerings provided by the facility.
• Promotes best demonstrated practices with co-workers through open communication and continuous improvement of skills.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION & EXPERIENCE

A high school diploma or equivalent required. An Associate’s Degree in Surgical Technology is preferred. American Heart Association BLS, for Health Care Provider is required. A minimum of 3 years experience as an ASC Surgical Technician strongly preferred. EMR system skills required. EClinical Works experience preferred. Must have extensive knowledge of instrumentation as well as the ability to work in a fast-paced Healthcare Surgical Services environment.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to read, write, and speak the English language.

COMPUTER SKILLS

This position requires proficiency with the following computer applications: Microsoft Office, EMR Software Applications and Scheduling Programs.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands and reach with hands and arms. The employee is frequently required to sit, stoop, kneel, crouch, or crawl and talk, see and hear. The employee must frequently lift and/or move up to 50 pounds, push and/or pull up to 300 pounds on a cart or carriage. Specific vision abilities required by this job include close vision, distance, peripheral vision, depth perception, and ability to adjust focus.

NOTE: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Reports To

Nurse Manager, Governing Board

Definition of Position

Provides ongoing assessment and nursing care to patients in the facility in accordance with Physician’s orders, policies, procedures and processes within the scope of practice. Participates in the teaching of patients and family and provides leadership by working cooperatively with the other health care team members. Collaborates with physicians and team members to assess, plan, implement and evaluate patient care. Maintains standards for professional nursing practice in the clinical setting.

The ASC RN may act as the interim Nurse Manager in the absence of the Nurse Manager as designated by the Governing Board.

Responsibilities

May include, but are not limited to:

• Preparing patients for the planned procedure.
• Obtaining the patient’s medical history, including medications, allergies, and reactions.
• Carrying out physician’s orders.
• Observing the patient’s medical condition including vital signs, affect, pain, and symptoms requiring further evaluation and treatment, and escalating concerns to the physician.
• Educating the patient including providing instructions in preparation for discharge.
• Administering medications per physician order.
• Appropriate documentation of care.
• Maintaining patient rights, privacy, and confidentiality at all times.
• Communicating to the patient and the care team in an effective manner.
• Maintaining positive and effective interpersonal relationships.
• Maintaining appropriate supplies and medication.
• Assisting with the preparation and performance of procedures.
• Assisting in medical records maintenance.
• Utilizing safe practices and controls to protect patients and self from infection and exposure.
• Reporting and documenting any unusual occurrences and incidents in a timely manner.
• Utilizing proper body mechanics while lifting.
• Serve as a clinical resource.
• Supervise non-licensed personnel as assigned.
• Demonstrating professional accountability.
• Observing facility policies, procedures and processes.
• Other duties as assigned.

Reports To

Executive Director of Operations

Responsibilities and Duties:

• Assist referred clients from healthcare physicians, law firm, funding companies by scheduling appointments through EClinicalWorks
• Communicate with law offices, Marketing Director and other areas of the practice needed in scheduling patients with the requested physician.
• Track requests by phones, emails, fax, and Referral MD
• Collect new patient demographics and medical records if necessary
• Verify health insurance when necessary
• Maintain a calm demeanor under pressure while emergency patient appointments need to be scheduled under time constraint
• Adaptable in scheduling/ rescheduling patients under correct appointment types
• Documenting all encounters in patient accounts
• Complete other infrequent tasks performed due to changes in process or structure.

Qualifications:

• EMR scheduling- EClinicalWorks required
• Personal Injury background
• Proficient in typing (40 wpm)
• Customer Service
• Bilingual (in Spanish) preferred but not required
• Outstanding verbal and written communication skills
• Able to work in a fast paced, high-volume practice
• Ability to multitask
• Attention to detail with data entry
• Working knowledge of computers, fax machines and other technology